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Report March 2025

Submitted

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Permanent Task-Force

Commitment 37

Signatories commit to participate in the permanent Task-force. The Task-force includes the Signatories of the Code and representatives from EDMO and ERGA. It is chaired by the European Commission, and includes representatives of the European External Action Service (EEAS). The Task-force can also invite relevant experts as observers to support its work. Decisions of the Task-force are made by consensus.

We signed up to the following measures of this commitment

Measure 37.1 Measure 37.2 Measure 37.3 Measure 37.4 Measure 37.5 Measure 37.6

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

No

If yes, list these implementation measures here

There have been no significant updates since the last submitted report.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

No

If yes, which further implementation measures do you plan to put in place in the next 6 months?

Measure 37.1

Signatories will participate in the Task-force and contribute to its work. Signatories, in particular smaller or emerging services will contribute to the work of the Task-force proportionate to their resources, size and risk profile. Smaller or emerging services can also agree to pool their resources together and represent each other in the Task-force. The Task-force will meet in plenary sessions as necessary and at least every 6 months, and, where relevant, in subgroups dedicated to specific issues or workstreams.

Facebook, Instagram, WhatsApp, Messenger

Measure 37.2

Signatories agree to work in the Task-force in particular – but not limited to – on the following tasks: Establishing a risk assessment methodology and a rapid response system to be used in special situations like elections or crises; Cooperate and coordinate their work in special situations like elections or crisis; Agree on the harmonised reporting templates for the implementation of the Code's Commitments and Measures, the refined methodology of the reporting, and the relevant data disclosure for monitoring purposes; Review the quality and effectiveness of the harmonised reporting templates, as well as the formats and methods of data disclosure for monitoring purposes, throughout future monitoring cycles and adapt them, as needed; Contribute to the assessment of the quality and effectiveness of Service Level and Structural Indicators and the data points provided to measure these indicators, as well as their relevant adaptation; Refine, test and adjust Structural Indicators and design mechanisms to measure them at Member State level; Agree, publish and update a list of TTPs employed by malicious actors, and set down baseline elements, objectives and benchmarks for Measures to counter them, in line with the Chapter IV of this Code.

Facebook, Instagram, WhatsApp, Messenger

Measure 37.3

The Task-force will agree on and define its operating rules, including on the involvement of third-party experts, which will be laid down in a Vademecum drafted by the European Commission in collaboration with the Signatories and agreed on by consensus between the members of the Task-force.

Facebook, Instagram, WhatsApp, Messenger

Measure 37.4

Signatories agree to set up subgroups dedicated to the specific issues related to the implementation and revision of the Code with the participation of the relevant Signatories.

Facebook, Instagram, WhatsApp, Messenger

Measure 37.5

When needed, and in any event at least once per year the Task-force organises meetings with relevant stakeholder groups and experts to inform them about the operation of the Code and gather their views related to important developments in the field of Disinformation.

Facebook, Instagram, WhatsApp, Messenger

Measure 37.6

Signatories agree to notify the rest of the Task-force when a Commitment or Measure would benefit from changes over time as their practices and approaches evolve, in view of technological, societal, market, and legislative developments. Having discussed the changes required, the Relevant Signatories will update their subscription document accordingly and report on the changes in their next report.

Facebook, Instagram, WhatsApp, Messenger

QRE 37.6.1

Signatories will describe how they engage in the work of the Task-force in the reporting period, including the sub-groups they engaged with.

There have been no significant updates since the last submitted report.

Monitoring of the Code

Commitment 38

The Signatories commit to dedicate adequate financial and human resources and put in place appropriate internal processes to ensure the implementation of their commitments under the Code.

We signed up to the following measures of this commitment

Measure 38.1

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

No

If yes, list these implementation measures here

Globally we have around 40,000 people working on safety and security. 

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

No

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, our policies benefit from our experience and expertise. 

Measure 38.1

Relevant Signatories will outline the teams and internal processes they have in place, per service, to comply with the Code in order to achieve full coverage across the Member States and the languages of the EU.

Facebook, Instagram, WhatsApp, Messenger

QRE 38.1.1

Relevant Signatories will outline the teams and internal processes they have in place, per service, to comply with the Code in order to achieve full coverage across the Member States and the languages of the EU.

Globally we have around 40,000 people working on safety and security including around 15,000 content reviewers. All of these investments work to combat the spread of harmful content, including disinformation and misinformation, and thereby contribute to our implementation of the Code. 

Teams with expertise in content moderation, operations, policy design, safety, market specialists, data and forensic analysis, stakeholder and partner engagement, threat investigation, cybersecurity and product development all work on these challenges. These teams are distributed globally, and draw from the local expertise of their team members and local partners.

Commitment 39

Signatories commit to provide to the European Commission, within 1 month after the end of the implementation period (6 months after this Code’s signature) the baseline reports as set out in the Preamble.

We signed up to the following measures of this commitment

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

This report was submitted within the required timeline.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

No

If yes, which further implementation measures do you plan to put in place in the next 6 months?

This report was submitted within the required timeline.

Commitment 40

Signatories commit to provide regular reporting on Service Level Indicators (SLIs) and Qualitative Reporting Elements (QREs). The reports and data provided should allow for a thorough assessment of the extent of the implementation of the Code’s Commitments and Measures by each Signatory, service and at Member State level.

We signed up to the following measures of this commitment

Measure 40.1 Measure 40.2 Measure 40.3 Measure 40.4 Measure 40.5 Measure 40.6

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

For this report, Facebook. Instagram, WhatsApp and Messenger  provided QREs and SLIs across the different chapters 

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

Yes

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, Facebook, Instagram, WhatsApp and Messenger will continue to provide relevant QREs and SLIs across the chapters of this Code.