LinkedIn

Report March 2025

Submitted
Commitment 24
Relevant Signatories commit to inform users whose content or accounts has been subject to enforcement actions (content/accounts labelled, demoted or otherwise enforced on) taken on the basis of violation of policies relevant to this section (as outlined in Measure 18.2), and provide them with the possibility to appeal against the enforcement action at issue and to handle complaints in a timely, diligent, transparent, and objective manner and to reverse the action without undue delay where the complaint is deemed to be founded.
We signed up to the following measures of this commitment
Measure 24.1
In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?
No
If yes, list these implementation measures here
Not applicable
Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?
No
If yes, which further implementation measures do you plan to put in place in the next 6 months?
Not applicable
Measure 24.1
Relevant Signatories commit to provide users with information on why particular content or accounts have been labelled, demoted, or otherwise enforced on, on the basis of violation of policies relevant to this section, as well as the basis for such enforcement action, and the possibility for them to appeal through a transparent mechanism.
QRE 24.1.1
Relevant Signatories will report on the availability of their notification and appeals systems across Member States and languages and provide details on the steps of the appeals procedure.
When a post, comment, reply, or article, is reported and found to go against our Professional Community Policies, we take appropriate actions to remove it and/or restrict accounts depending on the severity of violation.

The author whose content we’ve actioned or account we’ve restricted will generally be notified when we take action. Notices are typically sent by email and contain a link to a notice page containing certain additional information (e.g., about the content at issue, the policy violated, the action LinkedIn has taken, redress info and, in most instances, a link to allow the individual to appeal LinkedIn's decision). If the author believes LinkedIn has made a mistake in actioning their content or restricting their account, the member can ask LinkedIn to take a second look by clicking the link to submit an appeal. In order to submit the appeal, the member must confirm that they have read the relevant LinkedIn policy (a link is provided to the relevant policy, for example, LinkedIn’s policy on false and misleading information) and confirm that having reviewed the content at issue, they believe it complies with the policy. LinkedIn reviews those appeals and notifies the member of its appeal decision. If the appeal is successful, we put the content back up on LinkedIn.

Appeals made by members are treated the same regardless of whether they use LinkedIn’s premium services. 

SLI 24.1.1
Relevant Signatories provide information on the number and nature of enforcement actions for policies described in response to Measure 18.2, the numbers of such actions that were subsequently appealed, the results of these appeals, information, and to the extent possible metrics, providing insight into the duration or effectiveness of processing of appeals process, and publish this information on the Transparency Centre.
The table below reports metrics concerning content LinkedIn removed from its platform as Misinformation, pursuant to the policy outlined in QRE 18.2.1. The metrics include: 

-          (1) the number of pieces of content removed as Misinformation between 1 July – 31 December 2024, broken out by EEA Member State; 
-          (2) the number of those content removals that were appealed by the content author; 
-          (3) the number of those appeals that were granted; 
-          (4) the median time from appeal to appeal decision for those appeals. The metrics are assigned to EEA Member State based on the self-reported profile location of the content author.

Country Nr of enforcement actions Nr of actions appealed Metrics on results of appeals Metrics on the duration and effectiveness of the appeal process
Austria 177 0 0
Belgium 445 3 1
Bulgaria 36 0 0
Croatia 54 3 0
Cyprus 13 1 1
Czech Republic 88 1 0
Denmark 291 2 0
Estonia 9 0 0
Finland 52 1 0
France 3,452 14 1
Germany 1,639 40 2
Greece 164 2 0
Hungary 40 1 0
Ireland 136 0 0
Italy 1,264 15 2
Latvia 7 0 0
Lithuania 24 2 0
Luxembourg 62 0 0
Malta 11 1 0
Netherlands 3,308 38 5
Poland 128 2 0
Portugal 189 5 1
Romania 151 3 0
Slovakia 8 0 0
Slovenia 8 0 0
Spain 640 6 1
Sweden 209 1 0
Iceland 6 0 0
Liechtenstein 0 0 0
Norway 99 2 0
Total EU 12,605 142 14 1.5 hours
Total EEA 12,710 144 14