Instagram

Report March 2025

Submitted
Commitment 24
Relevant Signatories commit to inform users whose content or accounts has been subject to enforcement actions (content/accounts labelled, demoted or otherwise enforced on) taken on the basis of violation of policies relevant to this section (as outlined in Measure 18.2), and provide them with the possibility to appeal against the enforcement action at issue and to handle complaints in a timely, diligent, transparent, and objective manner and to reverse the action without undue delay where the complaint is deemed to be founded.
We signed up to the following measures of this commitment
Measure 24.1
In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?
No
If yes, list these implementation measures here
As mentioned in our baseline report, we’re committed to fighting the spread of misinformation on our platforms, but we also believe it’s critical to enable expression, debate and voice. We let users know when we remove a piece of content for breaching our Community Standards or when a fact-checker rated their content. In June 2023, we also took steps to improve our penalty system to make it fairer and more effective.

Relevant updates to user notice and appeal processes were also made in 2023,  in line with DSA requirements.
Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?
No
If yes, which further implementation measures do you plan to put in place in the next 6 months?
As mentioned in our baseline report, our policies are based on years of experience and expertise in safety combined with external input from experts around the world. We are continuously working to protect the integrity of our platforms and adjusting our processes. 
Measure 24.1
Relevant Signatories commit to provide users with information on why particular content or accounts have been labelled, demoted, or otherwise enforced on, on the basis of violation of policies relevant to this section, as well as the basis for such enforcement action, and the possibility for them to appeal through a transparent mechanism.
Instagram
QRE 24.1.1
Relevant Signatories will report on the availability of their notification and appeals systems across Member States and languages and provide details on the steps of the appeals procedure.
As mentioned in our baseline report, when we remove a piece of content, we let the user know that  something they posted goes against our Community Standards. Moreover, we are transparent with users when their content is fact-checked, and have an appeals process in place for users who wish to issue a correction or dispute a rating with a fact-checker.

Appeal procedures are outlined under QRE 23.1.1.
SLI 24.1.1
Relevant Signatories provide information on the number and nature of enforcement actions for policies described in response to Measure 18.2, the numbers of such actions that were subsequently appealed, the results of these appeals, information, and to the extent possible metrics, providing insight into the duration or effectiveness of processing of appeals process, and publish this information on the Transparency Centre.
Number of unique contents that were removed from Instagram for violating our harmful health misinformation or voter or census interference policies in EU member state countries from 01/07/2024 to 31/12/2024.

*Meta's policies to tackle false claims about COVID-19 which could directly contribute to the risk of imminent physical harm changed in June 2023 following Meta's independent Oversight Board’s advice. We now only remove this content in countries with an active COVID-19 public health emergency declaration (during the reporting period no countries had an active health emergency declaration). This change has impacted our enforcement metrics on removals for this reporting period but does not change our overall approach to fact-checking. These changes are an expected part of fluctuating content trends online*
Country Nr of enforcement actions Nr of actions appealed Metrics on results of appeals Metrics on the duration and effectiveness of the appeal process
Austria 3 0 0 0
Belgium 1 0 0 0
Bulgaria 1 0 0 0
Croatia 1 0 0 0
Estonia 1 0 0 0
Finland 1 0 0 0
France 13 0 0 0
Germany 5 0 0 0
Greece 1 0 0 0
Hungary 1 0 0 0
Ireland 3 0 0 0
Italy 11 0 0 0
Netherlands 5 0 0 0
Poland 3 0 0 0
Portugal 12 0 0 0
Romania 7 0 0 0
Slovakia 1 0 0 0
Spain 7 0 0 0