Facebook

Report September 2026

Submitted
Commitment 24
Relevant Signatories commit to inform users whose content or accounts has been subject to enforcement actions (content/accounts labelled, demoted or otherwise enforced on) taken on the basis of violation of policies relevant to this section (as outlined in Measure 18.2), and provide them with the possibility to appeal against the enforcement action at issue and to handle complaints in a timely, diligent, transparent, and objective manner and to reverse the action without undue delay where the complaint is deemed to be founded.
We signed up to the following measures of this commitment
Measure 24.1
In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?
No, we did not introduce any new measures in the reporting period.
If yes, list these implementation measures here
N/A
Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?
No, we do not plan to put further implementation measures in place in the next 6 months. 
If yes, which further implementation measures do you plan to put in place in the next 6 months?
N/A
Measure 24.1
Relevant Signatories commit to provide users with information on why particular content or accounts have been labelled, demoted, or otherwise enforced on, on the basis of violation of policies relevant to this section, as well as the basis for such enforcement action, and the possibility for them to appeal through a transparent mechanism.
Facebook
QRE 24.1.1
Relevant Signatories will report on the availability of their notification and appeals systems across Member States and languages and provide details on the steps of the appeals procedure.
When we remove a piece of content, we let the user know that something they posted goes against our Community Standards. In each such case, users have 180 days to submit an appeal. The appeal system combines both automated and human review to ensure a holistic assessment of the content and of Meta’s original decision against our policies. We aim to provide an appeal outcome within 48 hours, and we always notify users of the outcome, both by notice and in their Accounts Centre.

Moreover, we are transparent with users when their content is fact-checked, and have an appeals process in place for users who wish to issue a correction or dispute a rating with a fact-checker.